Why it's so important to confirm your email address:

If you do not successfully confirm your email address, you will have limited access to certain features on smqueue, and you will not receive any email updates about the following:

  • password reset information if you have forgotten your login information
  • alert emails that you select
  • alerts if there something is wrong with your account

If you got the email but cannot click the link to confirm:

  • first, be sure you're signed in to the smqueue account listed in the email we sent you.
  • if you are not able to click the link, copy the full URL from the email and paste it into a new web browser window. If the link still doesn’t work, it may be expired (we expire them after 24 hours for security reasons).
  • to get a new link, sign in to your account on smqueue.com and look for the yellow nag at the top of your blue "About Box". Click the Resend confirmation button and we will send you a new link you can use to confirm your email.

If you have not received the confirmation email:

Try the following:

  • search for emails from smqueue in your spam, junk, or bulk mail folders, as well as filters or tabs. The subject line of this confirmation email will begin with "Confirm your smqueue account" or "Confirm your smqueue contact email."
  • if you use a Gmail address, check to see if our email was delivered to your Social tab.
  • make sure your email address is entered correctly in your account settings.
  • try resending the email by signing in and clicking the Resend confirmation link in the yellow nag at the top of your blue "About Box".
  • if you have multiple email addresses, try associating a different email address with your smqueue account. Email delivery to large domains (like Gmail, Yahoo, or Hotmail) is more consistent.

If you tried all of the above, but still cannot confirm your email:

  • wait a few days, then click the 'Resend confirmation' link in the yellow nag at the top of blue "About Box". We send the emails immediately when you create your account, but it is possible that your email provider was temporarily blocking emails from us or delivery was delayed.
  • lastly, try changing your account email, and use an email from a large domain (Gmail, Yahoo, Hotmail, etc.). Even if you're able to receive other emails at your email address, our Twitter emails may be blocked or filtered as spam by your email provider or ISP.
  • if all the above fails please send a email to support@smqueue.com